Return Policy

Last Updated: 2023-12-10

Thank you for shopping with Zaza Line Studio. We strive to provide high-quality products and a positive shopping experience. Please read our return policy carefully.

1. General Returns

1.1. Eligibility: We accept returns for non-customized and non-downloadable items within 14 days of the delivery date.

1.2. Condition: To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

1.3. Refund Method: Refunds will be issued to the original payment method used for the purchase.

2. Non-Refundable Items

2.1. Downloadable Items: Due to the nature of downloadable items, they are non-refundable. Please ensure that you carefully review and verify all downloadable product information before making a purchase.

2.2. Customized Items: Items that have been customized or personalized according to your specifications are also non-refundable.

3. Damaged or Defective Items

3.1. Notification: If you receive a damaged or defective item, please contact us at zazalinestudion@gmail.com within 14 days of receiving the product. Include your order number, a description of the issue, and photographs of the damaged or defective item.

3.2. Resolution: We will review the information provided and, if eligible, arrange for a replacement or issue a refund for the damaged or defective item.

4. Return Process

4.1. Authorization: Before returning any item, you must contact us at zazalinestudion@gmail.com to obtain authorization and shipping instructions.

4.2. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a damaged or defective item.

4.3. Packaging: Please pack the item securely to prevent damage during transit.

5. Refund Processing Time

5.1. Timing: Refunds will be processed within [number] business days after receiving the returned item.

5.2. Notification: You will be notified via email once your refund has been processed.

6. Contact Information

If you have any questions or concerns about our Return Policy, please contact us at zazalinestudion@gmail.com.